Where do we ship?
We ship most of the countries for free. Please allow 1-2 days for us to process your order.
How much does shipping cost?
We cover the shipping -- it's free for you.
Do I have to pay duties and taxes?
We only cover duties and taxes for shipments to some countries listed in below. You will not have to pay additional fees beyond the product price. If your countries are not in the list below, you maybe responsible to pay duty and tax fees to government when picking up your order. You can also send us email to ask if if your countries are in the list or not.
- United States & Canada
- All European countries
- Australia, New Zealand
- Hong Kong, Macao, Taiwan, Singapore, South Korea, China, Malaysia, Russia
- United Arab Emirates
How long will delivery take?
Delivery usually takes 1-2 weeks for standard shipping. We ship the majority of our orders from warehouse in Hong Kong.
What is your return policy?
Nous voulons que chaque client Maven soit satisfait de sa commande. Si vous n'êtes pas satisfait pour la raison que ce soit, vous pouvez retourner tout article à plein prix dans les 14 jours suivant sa réception, à condition que les articles ne soient pas utilisés et qu'ils soient dans leur état d'origine. Malheureusement, nous ne sommes pas en mesure de proposer des retours sur les articles précommandés ou à prix réduit, sauf si nous avons commis une erreur.
What's the returns process?
After filling in the returns form, we will send you a paid shipping label and detailed instructions on how to return your watch. Please include a copy of your receipt, and updated contact information. If you wish to return or exchange an item, and have any questions, please drop us an email at firstname.lastname@example.org, we are glad to help. Items on sale do not qualify for free returns. A flat rate of $20 USD (or equivalent in other currencies) per shipment will be deducted from your refund to cover return shipping, handling and restocking. Order placed with the express delivery, the shipping fees will not be refunded. Please do not ship any items directly to our warehouse, without the proper shipping label provided by us or as otherwise agreed.
How do I arrange a return?
Please email email@example.com
How do I exchange an item?
We can only accept the exchange if the item you are returning is unused and in new condition. You will be responsible for the returning cost. For additional questions, email us at firstname.lastname@example.org and we’ll help you out.